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2017-2018 Donations use: Hospitalized Patient Videos, Healthcare Consumer Videos, Communications,  Mailings and Maintenance of site

Patient Healthcare Consumer Advocate Activist

Arnese Stern, MSN, BSN, RN

Arnese is a healthcare professional with over 22 years in healthcare, business, and leadership. She is a forward thinking, outcomes-oriented leader who demonstrates professional savvy, good humor and accountability .Mentoring that she received during diverse experience in clinical practices, facilitated her smooth transition to the mid-manager and nurse executive levels. She is a highly accomplished professional with business acumen in both Academic Level 1 Trauma (850+ beds) Systems, Community based (70-498 beds) and Critical Access Healthcare settings. Magnet Recognition, Nurse Friendly, Accredited/Non-Accredited and Union/Nonunion organizations are all familiar to her. She has met; and exceeded; programmatic objectives in organizations throughout the United States. Within the healthcare delivery system, diverse administrative leadership responsibilities include: Acute Care, Sub-Acute Care and Post-Acute Care.

Arnese Stern

A national and international speaker… a certified Six-Sigma Change Agent whose passion is people, quality in practice and process improvement.  Accreditation(s) experiences includes The Joint Commission, Magnet Recognition, Chest Pain, Stroke, and Congestive Heart Failure. She is highly experienced in reconciling “present state” data and achieving “future state” goals. All the while; infusing staff confidence, developing credibility, and obtaining staff buy-in to achieve outcomes.  Exceptional interpersonal skills and a strong personal drive have been assets in achieving the goals of the multicultural communities she’s served and the companies of which she has partnered.

She attributes much of her success as a Nurse Leader, Consultant, and Speaker to her faith, Evidenced Based Leadership, the Lean Six Sigma Principles, and partnerships with dynamic organizational teams. The words of Marianne Williamson embody her values and belief, “Our deepest fear is not that we are inadequate. Our deepest fear is that we are powerful beyond measure. We ask ourselves, who am I to be brilliant, gorgeous, talented, and fabulous? Actually, who are you not to be? We were born to make manifest the glory of God that is within us. And as we let our own light shine, we unconsciously give other people permission to do the same.”


Leadership Accomplishments

People: Union Grievances filings reduction by 84%; Employee Survey Participation Rate of Areas of Responsibility=100%, Scores Exceed benchmark=4.4%, Developed “SPARK: Accelerating Nursing Leadership”,” From College to Colleague” and “Nurture a Nurse” programs, Vacancy rate sustained at less than 5%, Organizational Diversity Committee Chairperson
Quality: Core Measures Hardwired=100%, Quality of Care Outcomes exceed Nat’l Benchmark (Zero VAPs for 3+ years, ACS and HF scores=100%)
Operational: 1.2-million-dollar profit within 1st quarter; Achieved 2.1-million-dollar profit when budgeted to loose revenue with startup venture, Operational Performance consistently=105%, Door to Doctor Time decreased to 30 min. or less, Developed Finance 101: System- wide HPPD Staff level accountability process which led to unit level(s) operational alignment, led initiative to reduce LOS by .5 days.
Service: Hardwired Studer Principles and Language of Caring as evidenced by Customer Perception scores improvements increased from single digit percentile to 76th percentile ranking, Led facility to be ranked #1 in Customer Experience scores in Northern Nevada
Community: “Live United” Volunteer, Accreditations/Certifications/Go-Lives: The Joint Commission, Magnet Recognition, Nurse Friendly, Chest Pain, Stroke, Congestive Heart Failure, IREX, EPIC, Skylight, Proof point, Cerner, MediTech, Optivox, Advanced Care4
Growth: Successfully developed and opened LTACH and SACU within major healthcare system. Led patient throughput, Way finding, and Employee Satisfaction Lean Six-Sigma Initiatives

Relevant Professional History

  • The Bridge: Healthcare Solutions Partner, Texas, CEO
  • The Kaiser Foundation, California, Healthcare Leader
  • North Valley Hospital, Washington, Healthcare Leader/Healthcare Consultant
  • Ochsner Health System, Louisiana, Nurse Leader/Healthcare Consultant
  • Studer Group: A Huron Solution, Florida, Coach/Consultant
  • St. Vincent Healthcare, Montana, Nurse Leader/Healthcare Consultant
  • The Jewish Hospital, Ohio, Nurse Leader/Healthcare Consultant
  • Mercy Memorial Hospital System, Michigan, Nurse Leader/Healthcare Consultant
  • Vidant Health, North Carolina, Nurse Leader/Healthcare Consultant
  • Centra Health, Virginia, Nurse Leader/Healthcare Consultant
  • Renown Healthcare System, Nevada, Director of Nursing
  • Cayuga Medical Center, New York, Director of Patient Care
  • Memorial Hermann Health System, Texas, Director of Patient Services
  • Triumph Hospital, Texas, Nurse Manager
  • Houston Northwest Medical Center, Texas, Nurse Recruiter
  • St. Luke’s Episcopal Hospital, Texas, Staff Nurse
  • Trinity Valley Medical Center, Texas, Staff Nurse


Education, Affiliations and Credentials

Master of Science in Nursing, Walden University, Minneapolis, MN
Bachelor of Science in Nursing, Grambling State University, Grambling, LA
Association of Nurse Executives
ACLS, BCLS, and TNCC certified
Lean Six-Sigma Change Agent